Order Queries

Can I amend or cancel my order?

We start to process your order immediately after payment. This means that unfortunately we’re unable to cancel or make changes to your order once you’ve checked out, so be sure to double check for any mistakes before you pay.

Can I return an order?

As your gift is made using your personalisation, it is specific to you and cannot be exchanged or returned. If you are unhappy with the gift, please send us an email including a description of the issue, your order number and a photo of the issue. We will evaluate this and, where appropriate, offer a fitting solution.

My gift has arrived damaged, what can I do?

We're really sorry to hear this. Please email Customer Support with your order number and a photo of the damaged item, so that we can determine what has happened and offer a fitting solution.

Payment

Can I update or remove my saved payment card details?

To be Completed

Which payment methods do you accept?

To Be Completed

When will I receive my refund?

Once your refund is processed, our payment provider quickly sends it off to your bank. Depending on how quickly your bank handles these things, it might take anywhere from 5 to 10 business days to see the refund in your account. If you have not received your refund within this time frame, please contact us.

Can I pay via PayPal without an account? / My payment card is to

Yes, it is possible to pay for your order using PayPal as a guest, which allows you to check out without having to create a PayPal account.

Why am I having payment problems?

Double check that the debit/credit card number, cvc number, and expiration dates are all correct. And that you are who you say you are 😜.

Promotion Codes

How do I apply a promo code to my order?

Once you’re ready to place your order, there will be a space just above the order total on the checkout page to enter the promo code. All promotional codes must be redeemed at checkout and cannot be applied after the transaction is complete.

Why is my promo code not working?

This could be down to a few reasons: the code could be expired, or it may not be applicable to the gift in your basket. To find out more, please see the Offer Terms and Conditions.

First, make sure that you have entered the discount code correctly, including the correct upper and lower case letters. Ensure that you have not accidentally entered an extra space or period. If this is correct, there is a possibility that your order doesn't meet the discount code requirements. It may be below the minimum order value, or a case of the discount not being valid for the gift you have selected. If this is not the case, please contact our customer service team, who are more than happy to help.

Can I use more than one promo code in my shopping basket?

Unfortunately not! There is a limit of one promo code per order. Many promo codes are also one use per customer.

Are there any promotions or discounts?

Always be the first to know about all of our special offers and discounts through our newsletter! Sign up at https://www.makeitperzonal.com/discount-code and receive 20% off your first order.

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I forgot to add my discount code, can it be applied?

If payment has been completed, we are unable to add your discount code for you.

When does my discount code expire?

The period of validity varies per discount code. When we provide a discount code, we also provide the expiry date. Once this date has passed, the code can no longer be used.

Gift Cards

My Gift Card is not working

Please ensure that you have used the correct number on the gift card that has been sent to you.

If the problem continues, please contact us for help.

What is the refund policy for gift cards?

Unfortunately, Gift Cards cannot be returned.

I'd like to send a gift card.

All promotional codes need to be entered in the box at the basket stage and the discount will be applied to your order.

Please note that only one promotional code can be used per order and promotional codes cannot be used in conjunction with other offers.

If for some reason your code doesn't work, please check the expiry date.

Delivery

What happens to my parcel if I am not at home at the time of delivery?

If your order is shipped as a letterbox parcel, it’s not a problem if there is no-one at home to receive the delivery, as the delivery driver will simply deliver the gift through the letterbox. If your gift is shipped as a parcel and you are not at home at the time of delivery, the delivery driver may attempt to deliver to a neighbour, take the parcel to a pick-up point or re-attempt delivery on the following working day. In each of these cases, you will receive a notice of this in your letterbox. This will tell you what has happened and give you information on when re-delivery will take place, where you can collect the parcel or to which neighbour the parcel has been delivered for you . If delivery is not successful after several delivery attempts, or the parcel is not collected from a pick-up point, the gift will be returned to Make It Perzonal.

At what time will my parcel be delivered?

The times between which your gift can be delivered depend on which type of parcel your order has been shipped as, which shipping agent you select, and which area it is to be delivered to. To check at which time your parcel will be delivered, check the tracking link provided in your shipping confirmation email.

Has my order been shipped?

You will receive a shipping confirmation email as soon as your order is shipped.

What is the estimated delivery date?

The expected delivery date(s) for each gift can vary, and can be viewed on each product page. These are always the nearest possible estimates. If express delivery is available, this will be stated on the product page also. You can find this on the right side of the page, just below the price and shipping costs. The expected delivery date cannot be guaranteed, as we are dependent on the delivery company and delays sometimes occur that are beyond our control.

When will my order be sent?

To be Completed

Will all the items in my order be despatched together?

Many of our items are despatched from separate locations therefore we cannot guarantee that all items will arrive together.

My order hasn't arrived yet - where is it?

To be Completed

I received a gift but don't know who sent it.

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I've received someone else's order by mistake.

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My Account

Do I need an account?

Yes, to place an order you will need to be registered with Goat Giftsta.

Help! I've forgotten my password.

Don’t worry! For security reasons we don’t keep a record of passwords, but you can navigate to the Log In page, click on ‘Forgot Your Password?’ and enter your registered email address. Once you’ve requested an email you’ll shortly find a link in your inbox leading you to a page where you can reset your password. 

How do I edit or delete an address?

What you’ll need to do is log into your Make It Perzonal account and head to your Account. On My Address Book in the left hand column, navigate to the address you need to change and click the three dots on the right. Here you can click Edit to make changes or Delete to remove entirely.

How do Reminders work?

Want to make sure you never miss someone's special day again? Our clever reminders are designed to help you save dates and save money. As well as saving the date, you can add in the recipient's name, connection to you, and the occasion, which allows us to help you find the perfect personalised gift for them. Head to the reminders section of your account to get started.

I'd like to delete my account.

Email us at customersupport@goatgiftsta.com using the email address that you used to create your Goat Giftsta account and we'll delete it for you. Please note that due to financial reporting reasons, we’re obliged to keep an online history of your transactions.

Unsubscribe from marketing and/or push notifications

Please note that you cannot unsubscribe from 'Service' emails such as but not limited to: welcome emails, order confirmation and dispatch emails.

Delete Event Reminders. Once logged into your account, Navigate to 'My Account' and then 'My Reminders' where you will be able to locate the reminder you wish to delete by selecting the three dots to the right, this will enable you to 'Edit' or 'Delete' the selected reminder.

Unsubscribe from All Marketing. You can unsubscribe from all marketing ......

Turn Off Push Notification. ......

What a shame that you no longer wish to receive our emails. Please send our Customer Service department an email to let us know, so that we can remove you from our mailing list. If you ever change your mind, you're more than welcome to sign up again!

The website isn't working properly.

If you are having difficulty using the site or have received an error message please check the following:

  1. Is your internet connection still functioning properly- check to see if other websites are operating as normal on your computer.
  2. Try clicking the refresh button; this may help to dislodge any glitches which have occurred.
  3. Try clearing your internet history; this can sometimes become a bit full which can lead to the internet operating very slowly.

If you have checked these and still cannot locate the source of the problem please contact us. Please include the following information:

  1. Where you were on the site when it crashed/ received an error message.
  2. What task were you performing?
  3. What did the error message that you received say? Try to capture a screen shot of the error if possible.
  4. What device, internet browser and operating system are you using?
Is my personal information secure?

We are very happy to have you as our customer and want you to know that your personal information is safe with us. We take great care in handling this sensitive information. All information that you share with us is stored in a secure database using a safe SSL connection. This means that only a few confidants have access to the information. This means that the information can only be seen by those who need to see it. We promise to use your information within our company only, and to never share your information with third parties for commercial or other purposes. check this part.

What does Goat Giftsta do with my photos?

We treat your photos as personal information, which means that we treat them as we would our own. We use your photos for the sole purpose of creating your gift, and never share your photos with third parties. We store your photos in order to use them to create your gift. We store the photos for a maximum of 24 months from the date on which your order is placed. We do this so that we can remake your gift for you in case of an issue, or in case you wish to have the order remade. If you upload a photo but do not place an order, your photo is stored for a maximum of 30 days. If you would like your photos to be removed earlier than this, please contact our Customer Service department, so that we can arrange this for you.

How do I change my contact information in my account?

Just Log In and go to ‘Addresses’. Edit the default anddress and save.

Need More Help?